Our story

Plan is an independent product strategy consultancy based in London. We help leading mobility and consumer tech companies to navigate the early stages of innovation. Founded in 2004, we are a team of researchers, strategists and designers who have earned a reputation for cutting through complexity and offering clear, independent, frank and friendly advice.

Our expertise

Strategic foresight

We anticipate future disruptions and what they mean to product development

  • Future landscaping
  • Future use cases
  • Design fuel

Opportunity discovery

We uncover insight from deep observation and wide data

  • User needs and profiles
  • Opportunity frameworks
  • Market analysis and sizes

Proposition design

We build clear and compelling product offers

  • Product visions
  • Prototyped and validated propositions
  • Innovation roadmaps

Experience strategy

We help position and harmonise your product portfolio

  • Portfolio assessment
  • Experience vision and principles
  • Implementation plan

Capability building

We help raise your internal innovation game

  • Design/innovation team strategy
  • Principles, processes and tools
  • Training and mentoring

Our clients

Working with Plan was a pleasure. They supported us in re-strategising the product portfolio and establishing design culture without sending out the big armada like consulting firms normally do. Together with the in-house design team, we could solve very specialized challenges in smart and efficient ways.

Senior Vice President, Design

What sets Plan apart is a distinctive blend of intellectual rigour; a sharp commercial mindset; an insightful, strategic viewpoint; clear, accessible communication – and sheer common sense. I’ve never worked with people who spend as much time and care crafting the right question as they do curating beautiful answers. Working with Plan is a liberating and inspiring experience.

Director, Personal Systems Group

We found Plan to be an intelligent working partner who rapidly understood our organisation and needs. The results of our project together concluded with material of the highest quality; thorough, insightful and well communicated. More importantly, it has proven to be of lasting influence to us.

Head of Design, Mobile Phones

Plan is brilliant at helping light the path forward. Kevin and team have so much industry experience, lots of great insight, and mix this with a lot of hard work and a great approach to collaboration. It’s always a pleasure to work with them and their output is something we return to again and again.

Group Design Director

I rate Plan’s professionalism, particularly their flexibility and creative yet questioning attitude. They have become an extended team for me at O2 – the other, independently minded half!

Head of Design, Connected Solutions

Working with Plan is like travelling in a new country with a trustworthy guide. They helped us start with knowledge and finish the strategy with confidence. Timeliness and responsiveness is an extra benefit besides their quality of outcome.

Senior Designer, Health and Medical Equipment

Featured views

Experience strategy
Designing a winning product experience strategy

How to position, harmonise and articulate your product portfolio

Strategic foresight
Choices on the road ahead article

Some of the decisions to be made around Mobility services, EVs and AVs

Opportunity discovery
Change ahead

An interview with Kevin on design research in Carola Verschoor's 'Change Ahead’ book

Proposition design
Navigating the Amazon challenge

How brands can manage the risks and rewards of selling through the dominant online retailer.